Shipping Policy

  • Shipping to the TriState area - Connecticut, New Jersey, New York:

    $0 - $50            -> $30
    $51 - $249.99   -> $20
    $250 and up  -> FREE (Regular price items from WYSIWYG and POTO Signature sections only)

  • Shipping to all other states not mentioned above:

    $0 - $249.99  -> $45
    $250 and up  -> FREE (Regular price items from the WYSIWYG and POTO Signature sections only)

  • To receive free shipping on items from the WYSIWYG and POTO Signature sections, use promo code "Free-ship-45-off-250" (use "Free-ship-20-off-250" for the Tristate). Please use the correct code as we will contact you if a code is mis-used. Valid for WYSIWYG items only.
  • Saturday delivery is an additional $16

  • All large fish orders or orders with fish that require a large amount of water will have a $45 shipping charge regardless of value. Air cargo with COD is available upon request via Southwest Air Cargo. Our industry standard guarantee policy applies regardless of shipping method.
  • You will be given a choice to pick your shipping day at check-out. If you choose to pick up in person, you will have that option as well.

  • Our shipping schedule is Monday - Friday.
  • We ship with FedEx using Priority Overnight Express. We encourage you to pick up your shipment from your local FedEx station, which can greatly reduce the stress the animal goes through during the shipping process. Please indicate in your order if you wish to pick up from your local FedEx station and if so, you must provide the address of your FedEx location

  • Local pick up is available to local customers. Local customers can select "Local Pick Up" during check-out under shipping option.  A $10 holding fee will be added to the order for every day the order is not picked up after 7 days.

  • No return, or exchange on livestock. Please do not send any livestock back to us as we can not accept them.
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